FAQ pages
The Web and other Internet-based media have evolved a unique institution, the FAQ or "frequently asked questions" page, where the most commonly asked questions from users are listed along with answers. FAQ pages are ideal for Web sites designed to provide support and information to a working group within an institution or to a professional or trade group that maintains a central office staff. Most questions from new users have been asked and answered many times before. A well-designed FAQ page can improve users' understanding of the information and services offered and reduce demands on your support staff.
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